FAQ

BOX OFFICE/TICKETING

• Box office hours: The box office is open Monday through Friday from 11:00 a.m. - 3:00 p.m. and one hour prior to door time on show nights.


• Box office location: The box office is located in the front of the The Palladium Ballroom Complex. The Palladium Ballroom is located at 1135 South Lamar, Dallas, Texas 75215


• Accessible Seating: The Palladium Ballroom is a General Admission Standing Room Only Facility for most shows. If the show is a seated event, you may purchase an accessible seat in advance via The Palladium Ballroom's website. For those that are not in a wheel chair but need a seat in The Palladium Ballroom, we do have a preferred seating area for most shows in which you can purchase a seat. Preferred seating tickets can be purchased by contacting Mandi Thomas at mthomas@aeglive.com or Daniele Doberman ddoberman@aeglive.com.


• Types of Payment Accepted: Cash, VISA, Mastercard, Discover and American Express are accepted forms of payment.


• Will Call Hours: The box office opens 2 hours prior to show time, 1 hour prior to door time. Will Call ticket orders are only available for pick up on the day of the show.


• Electronic Tickets (E-tickets):
  • If you ordered tickets to be delivered electronically and you have not received them yet, please be sure to check your "Spam/Junk" folder.
  • E-Tickets cannot be converted to hard tickets.
• Requirements to pick up tickets: To pick up your tickets, bring your confirmation, a valid photo ID and the credit card used to purchase the tickets. The person who ordered tickets must be present in order to pick up tickets at Will Call.


• Alternate Will Call Pick Up Name: If the original account holder will not be picking up the tickets at will call, the original account holder will need to contact AXS at 888.929.7849 and have the alternate name added to the account as an "alternate pick up" name. A valid photo id is still required to pick up the tickets as well as a copy of the credit card used to place the order.


• Preferred Seating: Palladium Ballroom Preferred tickets are available for most events. Contact Mandi Thomas at mthomas@aeglive.com for more information or Daniele Doberman ddoberman@aeglive.com.

AGE RESTRICTIONS & TICKETS FOR CHILDREN

• Age Restricted Events: Events with age restrictions will be noted on the event page of The Palladium Ballroom’s website and a valid photo id will be required to enter the event. If you do not meet the age requirement you will not be allowed to attend the event with a guardian, unless it is otherwise noted.


• All ages: When an event is marked as an "All Ages" event, this means the event is open to people of all ages.


• Children younger than 12 months are admitted free into The Palladium Ballroom events provided that they sit on an adult's lap and do not occupy a seat, if it is a seated event. Please note that some events may have different age requirements. Please contact info@thepalladiumballroom.com for further information.

GENERAL VENUE INFORMATION

• Address: The Palladium Ballroom is located at 1135 South Lamar, Dallas, Texas 75215.


• Phone Number: 972-343-2444


• Lost & Found: For lost and found inquiries please call 214-421-2021 Monday through Friday from 9:00 a.m. to 5:00 p.m. Please note, any items left at the venue are picked up each night and placed in the vault. Items are generally held for up to 3 months.


• ATM: There are 2 ATM's located at The Palladium Ballroom.


• Listening Devices: Listening devices are available upon request. Please call (214-421-2421) or email us at info@thepalladiumballroom.com at least one week prior to the show you plan on attending, and we will gladly facilitate your request.


• Entry Inspections: All guests entering the venue during an event may be subject to a metal-detector screening, visual inspection and a bag inspection conducted by security personnel. The purpose of the inspection is to detect prohibited items.


• Alcohol Serving/Consumption: The Palladium Ballroom and its food and beverage concessionaires have adopted an alcohol policy that is designed to protect guests and the community from alcohol-related incidents. Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted:
  • There shall be a maximum limit of two alcoholic beverages sold to each guest, per purchase.
  • All guests who appear to be younger than the age of thirty-five (35) will be asked to show valid identification prior to being served alcoholic beverages.
  • The Palladium Ballroom reserves the right to eject anyone under the age of twenty one (21) who is observed to be consuming alcohol on the premises or who appears to be visibly intoxicated.
  • The Palladium Ballroom and its food and beverage concessionaires will implement ongoing responsible alcohol management training sessions for its serving staff.
• Hotel info: Click here for a listing of hotels close to the Palladium Ballroom: www.thepalladiumballroom.com/extras/


• Weapons: Guests, including law enforcement personnel, not present in an official capacity, are prohibited from bringing weapons into the venue. The Palladium Ballroom does not provide weapon lockers. Weapons may not be checked in at Guest Services. Weapons include, but are not limited to, the following: Firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, and knives. Guests found in possession of the above-mentioned items will be asked to remove the item from the theatre or dispose of it. Guests who refuse to comply will be ejected from the theatre and may be subject to arrest.

GENERAL RULES OF CONDUCT

• No videos, cameras or recording devices
• No backpacks
• No outside food and beverage
• No Licensed Handguns (see "Weapons" under "General Venue Information" for more detailed information)
• No portable seating
• The Palladium Ballroom is a non smoking environment. An outdoor patio is available for patrons who smoke.
• No re-entry

DIRECTIONS & PARKING

• IF YOU ARE NORTH of downtown Dallas, take I-35E south into downtown Dallas until it meets I-30. Take I-30 east (Texarkana) and your first exit will be Lamar / Griffin St. Take the Lamar exit which will loop you around to a stoplight. Take a left at the light (Lamar) and Gilley's Dallas will be on your right.


• IF YOU ARE SOUTH of downtown Dallas, take I-35E north into downtown Dallas. Take the Industrial Blvd. / Cadiz St. exit which will take you to a stoplight. Go straight through the light (you will be on Cadiz) which will hit Lamar St. Take a right on Lamar and Gilley's Dallas will be on your right.


• IF YOU ARE WEST of downtown Dallas, take I-30 east into downtown Dallas. Your first exit after the I-35E * I-30 intersection will be Lamar / Griffin St. Take the Lamar St. exit which will loop you around to a stoplight. Take a left at the light (Lamar) and Gilley's Dallas will be on your right.


• IF YOU ARE EAST of downtown Dallas, take I-30 west into downtown Dallas. You will exit Ervay St. which will lead you to a stoplight. Go straight through the light which will bring you to the Akard St. stoplight. Go straight through that light and the road will curve right. Go straight through another light which will lead you back over I-30, then take a left at the access road stop light which then leads you to Lamar St. Take a left on Lamar and Gilley's Dallas will be on you right.


• Parking: General Parking is available for $10 and VIP Parking is available for $20 (Cash only).

ADDITIONAL PARENT INFORMATION

• Jack Daniel's Saloon: The Jack Daniel's Saloon is open during all events at The Palladium Ballroom. Parents do not need a ticket for an event to be able to access the Jack Daniel’s Saloon; however all ticketed event patrons have access the Jack Daniel’s Saloon. For more information go to: gilleysdallas.com/the-jack-daniels-saloon/.

MISCELLANEOUS INFORMATION

• Upcoming Events: To get the latest updates on shows coming to The Palladium Ballroom, click here thepalladiumballroom.com/register/ to sign up to receive the ALL ACCESS newsletter.


• Private events & Corporate Functions: If you would like to host a private event or a corporate function at The Palladium Ballroom, please contact Jay Stewart at jstewart@gilleysdallas.com.

PALLADIUM COMPLEX LINKS

• Gilley's Dallas


• The Loft


• South Side Music Hall


• Jack Daniel's Saloon



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